Returns & Refunds
Last Updated: 14 August 2026
At Albab, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains when products purchased through our website may be returned, exchanged, or refunded.
Albab operates in the United Arab Emirates and aims to comply with applicable UAE consumer-protection and e-commerce laws and regulations.
1. Returns for Defective, Damaged or Incorrect Products
If you receive a product that is:
Defective or damaged upon delivery;
Incomplete or missing parts;
Different from the product you ordered;
Materially different from the description or specifications displayed on our website; or
Otherwise affected by an issue covered by applicable UAE consumer-protection laws,
please contact us as soon as reasonably possible after receiving your order.
Depending on the circumstances, Albab may arrange for the product to be repaired, replaced, exchanged, returned, or refunded in accordance with applicable UAE law.
2. Change-of-Mind Returns
Albab may accept returns for eligible products that are simply no longer required, subject to the conditions stated below.
For a change-of-mind return, the product must generally be:
Unused and unworn;
In its original condition;
In the original packaging, where applicable;
Returned with all original tags, accessories and documentation; and
Not damaged, altered, washed, stained or otherwise used.
Any voluntary return period offered by Albab will be stated on the relevant product page, order confirmation, or other applicable sales terms.
Nothing in this section limits or excludes any mandatory consumer rights available under applicable UAE law.
3. Products That May Not Be Eligible for Change-of-Mind Returns
For hygiene, personalization, or product-specific reasons, certain products may not be eligible for voluntary change-of-mind returns, including where applicable:
Personalized or customized products;
Products made specifically according to the customer’s specifications;
Products that have been worn, washed, altered or damaged after delivery;
Products with removed or damaged tags where the tags are required for return;
Products that cannot reasonably be resold for hygiene or safety reasons after use; and
Other products identified as non-returnable on the product page before purchase.
These exclusions do not affect a customer’s statutory rights where the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable UAE consumer-protection legislation.
4. How to Request a Return
To request a return or report a problem with your order, please contact Albab Customer Support using the contact details provided on our website.
Please include:
Order number;
Customer name;
Product name;
Reason for the return;
Description of the issue; and
Clear photographs or videos of the product and packaging where the product is damaged, defective or incorrect.
We may request additional information to assess the return request.
5. Return Inspection
Returned products may be inspected after we receive them.
If the return is approved, Albab will process the applicable exchange, replacement, repair or refund in accordance with this policy and applicable UAE law.
If a product is returned for a voluntary change-of-mind return and does not meet the applicable return conditions, Albab may decline the voluntary return.
6. Refunds
Where a refund is approved, the refund will normally be made using the original payment method, where reasonably possible.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or card issuer.
Where the law requires a refund because of a defective, damaged, incorrect or otherwise non-compliant product, Albab will process the customer’s rights in accordance with applicable UAE legislation.
7. Return Delivery Costs
Where a product is defective, damaged, incorrectly supplied, or otherwise covered by a statutory return or refund right, Albab will handle applicable return or delivery costs in accordance with the circumstances and applicable UAE law.
For voluntary change-of-mind returns, any applicable return delivery charges will be communicated to the customer before the return is completed.
8. Exchanges and Replacements
Where appropriate, Albab may offer an exchange or replacement instead of a refund.
If the requested replacement is unavailable, Albab may provide another remedy available under applicable law, which may include a refund where required.
9. Damaged Delivery
If your package appears seriously damaged when delivered, please contact Albab Customer Support and provide photographs of the packaging and product as soon as possible.
This helps us investigate the issue with our delivery partner and determine the appropriate solution.
10. Incorrect Product Received
If you receive a product different from the product ordered, please contact us with your order number and photographs of the product received.
After verification, Albab will arrange the appropriate remedy in accordance with applicable UAE law and this policy.
11. Consumer Rights Under UAE Law
Nothing in this Returns & Refunds Policy is intended to remove, restrict or waive any mandatory rights or protections available to consumers under applicable laws of the United Arab Emirates.
Under UAE consumer-protection and modern technology-based trade legislation, consumers may have rights to return or exchange goods or services in specified circumstances, including where goods are defective, damaged, incomplete, contrary to their description, or otherwise fall within the circumstances provided by applicable legislation.
Albab will not rely on a contractual term that unlawfully excludes or limits mandatory consumer protections.
12. Contact Us
For returns, exchanges or refund-related questions, please contact Albab through the customer-support contact details published on our website.
Albab
United Arab Emirates
Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your UAE Business Address]